Built around how your agency actually works — when the standard doesn't fit, we build for you.
Great fit
Probably not for you
Every Custom project is different. These are the patterns that recur most often in our work with travel agencies.
Most Pack 3 projects start with an integration that doesn't exist in our standard product. We build it.
When your operation doesn't fit a 4-stage pipeline, we build the workflow your agency actually runs.
Anything that isn't a clean CSV export — bespoke systems, multiple disconnected tools, legacy CRMs. We migrate.
Higher-volume agencies, multi-region deployments, custom security and compliance — built when standard infrastructure doesn't cut it.
Pack 3 is the only pack where written SLAs are available. Priced separately. Includes uptime guarantees and formal response times.
Custom always starts with paid discovery. You leave with a scoped plan and a fixed-price quote — or you walk away, your call.
Same free 60–90min session every lead gets. Outcome: "This is Pack 3 territory, here's why, here's what discovery looks like."
Open-ended, hourly. Deliverables: workflow documentation, technical architecture, scope document, risk register, and a fixed-price build quote. At end, you decide: yes (sign build contract) or no (keep the docs, pay only for discovery, walk away).
Fixed-price, locked during discovery. Phased delivery with milestone-based payments. Typical timeline 6–16 weeks depending on scope.
Tailored launch. Training fits the scope. Hand-holding window. Transition to Care Plan + optional SLA + optional Pack 4 monthly for ongoing evolution.
If your need can be quoted in 30 minutes after a strategy session, it's not Pack 3 — it's Pack 1, 2, or 4. Pack 3 is where research is needed to even price honestly.
"We need to connect to [supplier API / accounting / specific tool]"
"Our workflow doesn't look like other agencies"
"We have multiple brands under one roof"
"We're migrating off [legacy CRM]"
"We need real uptime guarantees"
"We support [non-Western market / regional requirement]"
If none of those describe you, Pack 2 is probably the right starting point — and it's a lot more affordable.
Free 60–90 minute strategy session. We audit your current setup and send you a written assessment — whether you work with us or not.